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Offering individual counselling and psychotherapy services to Canadian residents.

Regarding Pre-Payment

Due to the nature of online counselling services, we do require payment at the time you schedule the appointment which is processed through PayPal. In the event you need to cancel or reschedule the appointment, we will credit your account or refund your payment so long as your cancellation or rescheduling notice is emailed to your clinician and [email protected] 24 hours prior to your scheduled appointment time. 

Lateness, Missed Appointments, and Cancellation Policy

When you book a session, your clinician reserves their time for you. In the event that you will be unable to keep an appointment, please notify your clinician at least 24 hours in advance, so that someone else may utilize the time. Similarly, when your clinician is unable to keep the appointment with you, they will give you more than a 24-hour notice and rebook to another date and time.

In the case whereby you are unable to provide 24-hour cancellation notice (e.g., you cancel an appointment on the day of the appointment [i.e. the same day] or do not show up for a scheduled appointment), unless for emergency reasons (e.g., medical or family emergencies), you will be charged the fee for your session and payment will be required at your next scheduled session.

Notes: (1) Employee Assistance Programs and other insurance-based programs will not reimburse you, the client, for missed appointment costs; (2) Accounts that are overdue (i.e., past 30 days due) will be charged interest at a rate of 3% per month (42.58% per annum); and (3) Non-payment for services will result in the discontinuation of services.

Note: All schedule times are based on Eastern Standard Time (EST).

Online Scheduling

You cannot currently schedule appointments at this location.

Contact

Location

491 Church Street, 2nd Floor, Toronto, ON, M4Y2C6

Hours

Sun10:00 AM-4:00 PM
Mon9:00 AM-8:00 PM
Tue9:00 AM-8:00 PM
Wed9:00 AM-8:00 PM
Thu9:00 AM-8:00 PM
Fri9:00 AM-8:00 PM
Sat10:00 AM-4:00 PM