Offering individual counselling and psychotherapy services to Canadian residents.
Due to the nature of online counselling services, we do require payment at the time you schedule the appointment which is processed through PayPal. In the event you need to cancel or reschedule the appointment, we will credit your account or refund your payment so long as your cancellation or rescheduling notice is emailed to your clinician and
[email protected] 24 hours prior to your scheduled appointment time.
Lateness, Missed Appointments, and Cancellation Policy
When you book a session, your clinician reserves their time for you. In the
event that you will be unable to keep an appointment, please notify your
clinician at least 24 hours in advance, so that someone else may utilize the
time. Similarly, when your clinician is unable to keep the appointment with
you, they will give you more than a 24-hour notice and rebook to another date
and time.
In the case whereby you are unable to provide 24-hour cancellation notice
(e.g., you cancel an appointment on the day of the appointment [i.e. the same
day] or do not show up for a scheduled appointment), unless for emergency
reasons (e.g., medical or family emergencies), you will be charged the fee for
your session and payment will be required at your next scheduled session.
Notes: (1) Employee Assistance Programs and other insurance-based programs will
not reimburse you, the client, for missed appointment costs; (2) Accounts that are overdue (i.e., past 30 days due)
will be charged interest at a rate of 3% per month (42.58% per annum); and
(3) Non-payment for services will result in the discontinuation of services.
Note: All schedule times are based on Eastern Standard Time (EST).